Delivery

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Standard Express Delivery is FREE on all orders over £50 exc vat from StickyFrogLabels.com

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(UK Mainland only)

UK Mainland includes England, Wales and mainland Scotland.

Please contact us for rates to others.

 

Methods

Depending on the items ordered, delivery with be made by Post (Royal Mail), our courier Interlink Express or our pallet haulier. As standard delivery will be Monday to Friday. Additional delivery services such as  AM and by 10am are available and can be selected from the shopping basket .

If you are unable to receive the delivery our courier will leave a card at the delivery address confirming that they have attempted to deliver and giving instructions which should be followed to rearrange delivery or collection of goods. If contact details (telephone numbers/email address) are given you may be contacted by our courier to confirm delivery dates and time slots. 

Smaller orders may be despatched by Royal Mail first class.

Large orders may be sent on pallets in which case we will check with you in advance that you are able to accept palletised deliveries.

Despatch

For order received by 3pm Monday-Friday we aim to despatch from stock for next day delivery or within the stated lead-time shown on the item.

On the rare occasion an item you have ordered is not available within the stated despatch time, we will contact you to make appropriate arrangements. If the proposed delayed delivery date for the item is not acceptable to you, you will be able to cancel the order.

Where an unavailable item is a part of a larger order, we may despatch your order with the unavailable item to follow within our stated time limits.

 

Your product was carefully inspected and packaged before shipping. If it arrives damaged, the damage must have occurred during shipping. YOU MUST SIGN THE COURIER'S DOCUMENT AS "DAMAGED" and report a claim immediately to enable us to make a claim against the Carrier on your behalf.

 

Cancellation and Returns

You have the right to cancel your order without penalty at any time up to 7 working days after the date of delivery. To do this, please e-mail, or write to us giving your full details, invoice number and cancellation instructions.  We are unable to accept cancellations by phone.

You do not have to give any reason for cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us within 14 days of cancellation, complete with the original packaging, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

We will refund all monies paid to us by you including any postage / carriage within 30 days. A deduction may be made if goods are returned damaged.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or incorrectly described.

Business customers, or customers exempt from the distance selling regulations, may not cancel or return any items unless faulty, in which case the fault should be advised to us as soon as it is noticed. Samples illustrating the fault should be sent to us for investigation together with details of the amount of material under complaint. We will investigate and advise you of the outcome within 30 days of receiving the samples and, if justified, refund any payments within the 30 day period.

See Terms and Conditions for full details or Contact us.