Terms and Conditions


Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use and sale, which together with our privacy policy govern Stick Frog Labels relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Stick Frog Labels or ‘the seller’ 'us' or 'we' refers to the owner of the website whose registered office is 26 Edison Road, St. Ives, Cambridgeshire, PE27 3LF the term 'you' refers to the user or viewer of our website.

The sellers VAT Number is: GB 798152975

Terms and Conditions of sale

The term ’goods’ refers to the articles that you agree to buy from us.

The term ‘price’ is the price you will be charged for the Goods, excluding VAT and any carriage, packaging and insurance costs.

The term ‘buyer’ is you. 


These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.  

Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.

These Conditions may not be varied except by the written agreement of the Seller.

These Conditions represent the whole of the agreement between the Seller and the Buyer.  They supersede any other conditions previously issued.


The Price shall be the price we quote you on our website at the time you place the order or the price we quote for special/nonstandard products.  The Price is exclusive of VAT which shall be due at the rate in force on the date of our invoice. 


Payment by credit/debit card must be made in full for the goods ordered before we can accept your order. Our acceptance of your order brings into force a legally binding contract between us.


The quantity and description of the Goods shall be as set out in our confirmation of order. 


We warrants that the Goods will at the time of delivery correspond to the description given by us in the confirmation of order.  [Except where the Buyer is dealing as a consumer (as defined in section 12 of the Unfair Contract Terms Act 1977), all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods are excluded]. 

Delivery of the Goods

Delivery of the Goods shall be made to the address specified by the Buyer.  The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by us for delivery or as agreed separately with the delivery company. 

We undertakes to use our reasonable endeavours to despatch the Goods on an agreed delivery date, but do not guarantee to do so.  Time of delivery shall not be of the essence of the contract.

We shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods.  If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.

If an item is not available within the stated lead time we will contact you to let you know and give you the option to cancel the order if the lead time is unacceptable.

Target Despatch times

For orders received by 3pm Monday to Friday we aim to despatch from stock for delivery next day or within the stated lead time shown at the time of placing the order.

Methods of delivery

Depending on the items ordered, delivery with be made by Post (Royal Mail), our courier Interlink Express or our pallet haulier. As standard delivery will be Monday to Friday. Additional delivery services such as  AM and by 10am are available and can be selected from the shopping basket .

If you are unable to receive the delivery our courier will leave a card at the delivery address confirming that they have attempted to deliver and giving instructions which should be followed to rearrange delivery or collection of goods. If contact details (telephone numbers/email address) are given you may be contacted by our courier to confirm delivery dates and time slots. 

Smaller orders may be despatched by Royal Mail first class.

Large orders may be sent on pallets in which case we will check with you in advance that you are able to accept palletised deliveries.

Acceptance of the Goods

The Buyer shall be deemed to have accepted the Goods on delivery to the Buyer.   

The Buyer shall carry out a thorough inspection of the Goods within [48 hours] of delivery and shall give written notification to the Seller within 5 working days of delivery of the Goods of any defects which a reasonable examination would have revealed.

Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract. 

Title and risk

Risk shall pass on delivery of the Goods to the Buyer’s address. 

Carriage of Goods

Carriage will be chargeable on all sales under (amount, excluding VAT).  This will be at the rate indicated at the time of placing the order 

Cancellation and returns
This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or any goods that have been personalised for you or are nonstandard items.

Under The Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your contract at any time up to 7 working days after the day of delivery. You have the right to cancel without penalty. To do this, please e-mail, or write to us giving your full details, invoice number and cancellation instructions.  We are unable to accept cancellations by phone.
You do not have to give any reason for cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future. To cancel the contract you must give us notice within 7 working days after you take delivery of the order.

If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

 We will refund all monies paid to us by you including any postage / carriage within 30 days. A deduction may be made if goods are returned damaged.

This cancellation policy does not affect your legal rights - for example, if goods are faulty or miss described.

Business customers, or customers exempt from the distance selling regulations may not cancel or return any items unless faulty in which case the fault should be advised to us as soon as it is noticed. Samples illustrating the fault should be sent to us for investigation together with details of the amount of material under complaint. We will investigate and advise you of the outcome within 30 days of receiving the samples and, if justified, refund any payments within the 30 day period.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice. 
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.